Effective September 1, 2014, most of our etched nameplates are covered by a limited lifetime warranty. This warranty covers the original purchaser (as evidenced by an invoice). The warranty provides for replacement of the nameplate if the finish chips, cracks or peels due to exposure to sun or elements. It does not cover natural fading of the paint over time and it does not cover damage caused by road hazards or other accidental damage.
To receive warranty coverage, mail (prepaid) your nameplate and proof of purchase to:
WARRANTY VINTAGE TRAILER SUPPLY 34 BARRE STREET MONTPELIER VT 05602
When we receive your nameplate, we will determine whether it meets the definition for warranty coverage. If it does, and a replacement plate is available, we will ship your replacement nameplate to you within the United States at our expense. If it does, and a plate is no longer available, we will refund your original purchase price or return your original plate to you within the United States (whichever you choose). If it does not meet the definition for warranty, we will ship your replacement nameplate back to you at your expense.
Within the first year from date of purchase (not date of service), we will pay the cost of shipping to get the defective nameplate back to us. Please contact us in advance if you purchased the nameplate within the past year. We are not able to reimburse the cost of return shipping of nameplates more than one year after they were purchased.
We will ship your replacement nameplate via an economy method, so please allow up to two weeks (in the United States) to receive your replacement from the time we approve the warranty coverage.
Customers outside the United States receive the same warranty coverage with one exception: after one year from date of purchase, customer is responsible for all shipping costs.