Return to Help Index
|Shipping and Returns|
|When will my order ship?|
|In stock orders generally ship within two business days. However, stock and availability varies considerably. Please see each individual item page for more information on the availability of each item. We attempt to ship FedEx expedited orders received before 3:00 pm Eastern Time on the the same day the order is placed. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order.
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
|How much is shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Shipping charges are based on the weight and size of your order, and where the item is being shipped.|
|What is your International shipping policy?|
|We ship daily to Canada and regularly to many other countries. To determine whether we ship to your country, simply add one or more items to your shopping cart and fill in your shipping address on the checkout page. If at that point you don't see your country listed in the drop down menu of available countries, please contact customer service to see if we can add your country.
For international shipping, you can choose either FedEx International Economy or USPS International Air.
If you are in a hurry to get your order, you should strongly consider selecting FedEx International Economy. It can be more expensive than USPS in some cases, but delivery is usually faster and it is easier to track. FedEx estimates that delivery to Europe is generally 5 business days or less. Delivery to Canada is typically 3 days or less. The only thing that slows them down is customs clearance.
Normally, the most cost-effective method to have your order shipped is USPS International Air. USPS estimates it may take 6 to 10 business days in transit, but they do not guarantee their times. Our experience, is that with the USPS, times in transit vary dramatically depending on the country, the time of year and whether either the US government or your government decide to hold the package at the border for one reason or another.
We guarantee we will address the package the way you have instructed us to do and that the package will be delivered to your government's Customs agency. We cannot guarantee what will happen to the package after it leaves the United States. If you would like further protection, you may purchase insurance for your package to protect yourself against damage or loss by your government or postal service. The cost of the insurance is 2% of the your merchandise total. To add insurance to your order, you must request it at the time you place your order by calling, emailing or including a note with the order.
Although packages typically arrive in Canada within one or three weeks, and typically arrive in Europe and Japan within two or four weeks, packages are not considered lost until 45 days have passed (60 days to Italy for some reason). The 45 day rule is established by the insurance company. After 45 days, we are happy to attempt to find your package or replace it (if it has not yet left the United States). If you have purchased insurance, we will file the insurance claim and immediately re-ship your order.
|What is your return policy?|
|We want you to be 100% satisfied with your purchase. For that reason, you may return any item for refund or replacement within 60 days of the shipment date. All returns must be in unused condition.
At our discretion, we may accept returns beyond 60 days. All refunds after 60 days are given in the form of store credit only. To return an item after 60 days, you must contact us in advance to receive authorization. Due to product shelf lives or other circumstances, we may be unable to accept some returns after 60 days.
If you are returning a product after 60 days due to a problem during the product's specific warranty period, you must contact us in advance to arrange for allowable warranty service or replacement.
All returns must be in unused condition, accompanied by the packing slip and must include all original parts, retail packaging and packing materials. Please indicate on the packing slip why you are returning the merchandise and how you would like us to deal with your credit.
We recommend that you insure your return; we cannot be responsible for goods that get lost, misdirected or damaged on their way to us. If you paid by credit card and would like your credit card credited, the credit will be issued and will appear on your billing statement. Unless the reason for your return is a mistake on our part, shipping and handling charges are non-refundable.
Please return merchandise to:
Product Return #_(your order number)_
Vintage Trailer Supply, Inc
34 Barre Street Ste 1
Montpelier, VT 05602
We do not charge restocking fees. If, under the guidelines above, the item arrives back to us in the same condition you received it from us, you will receive a 100% credit. However, if there are scratches or other damage to the item due to handling or return shipping, we are unable to provide a full credit.
Please see our Terms & Conditions for additional details regarding our return policy.